Refund Policy

1. Overview

NetJump provides VPN management services through our platform. This refund policy explains when refunds are available and the process for requesting them. By purchasing our services, you agree to this refund policy.

2. No-Refund Situations

We do not offer refunds in the following situations:

• You changed your mind about the service
• You no longer want to use the VPN service
• You found an alternative service provider
• You were unaware of the service limitations before purchasing
• You cannot access the service due to restrictions in your country or network
• Performance issues related to your internet connection or device

3. Refund Eligible Situations

Refunds may be considered only in the following circumstances:

• Technical issues with our platform that prevent VPN configuration or access
• Server infrastructure failures that make the service completely unusable
• Billing errors or duplicate charges
• Service not delivered due to technical problems on our end

4. Refund Process

To request a refund for eligible situations:

• Contact our support team through our Discord server
• Open a support ticket explaining the technical issue you're experiencing
• Provide detailed information about the problem and any error messages
• Allow our team to attempt troubleshooting and resolution
• If the issue cannot be resolved, we will review your refund request

5. Refund Timeline

• Refund requests are reviewed within 3-5 business days
• If approved, refunds are processed within 7-14 business days
• Refunds are issued to the original payment method used
• Processing time may vary depending on your payment provider

6. Partial Refunds

In cases where service was partially provided before technical issues occurred, we may offer partial refunds calculated based on the unused portion of your subscription period. The calculation will be prorated based on the number of days the service was unavailable.

7. Alternative Solutions

Before requesting a refund, we encourage you to try these alternatives:

• Contact our support team for technical assistance
• Try connecting to different server locations
• Check our troubleshooting guides and documentation
• Update your VPN client software
• Test with different connection protocols

8. Service Credits

In some cases, instead of a monetary refund, we may offer service credits that extend your subscription period or provide access to premium features. Service credits have no monetary value and cannot be transferred or exchanged for cash.

9. Subscription Renewals

Subscription renewals are subject to the same refund policy. However, if you do not wish to renew your subscription, please ensure you do not submit payment for renewal. We cannot process refunds for renewal payments submitted in error after the grace period.

10. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be posted on this page and will take effect immediately. Your continued use of our services after policy changes constitutes acceptance of the updated policy.

11. Contact Information

For refund requests or questions about this policy, please contact our support team:

• Email: support@netjump.store
• Discord: Join our Discord community

We are committed to providing fair and transparent service. If you have any concerns about our refund policy, please don't hesitate to reach out to our team.